Your data, your rights.
Digistore (DVS EURL) places great importance on the protection of your personal data and is committed to complying with the GDPR (EU 2016/679).
⤓ Last updated · February 2026Our Commitment
As the data controller, we comply with all provisions of the General Data Protection Regulation (GDPR - EU 2016/679) as well as the French law “Informatique et Libertés” of January 6, 1978, as amended.
- Transparency — you know exactly what we collect and why
- Minimization — we only collect what is strictly necessary
- Security — encryption, secure hosting, restricted access
- Rights — you retain control over your data
Data Controller
DVS EURL (Digistore)
11 rue Jacobi Netter, 67200 Strasbourg, France
☎ +33 3 67 10 69 66 · ✉ [email protected]
Collected Data
As part of using the site and placing orders, we collect:
- Identity — first name, last name, date of birth
- Contact Information — postal address, email, phone
- Order Data — purchase history, carts
- Payment Data — via secure providers (never stored by Digistore)
- Connection Data — IP address, logs, cookies
Processing Purposes
Your data is collected to:
- Manage orders and customer relations
- Execute the sales contract
- Ensure after-sales service
- Send marketing communications (with your consent)
- Combat fraud
- Comply with legal and accounting obligations
Legal Basis
- The execution of the sales contract
- Compliance with legal obligations
- The legitimate interest of Digistore
- Your consent (marketing communications)
Retention period
- Customer data — 10 years (accounting obligations)
- Prospects — 3 years from the last contact
- Cookies — maximum 13 months
- Connection logs — 12 months
Data recipients
Your data may be transmitted to:
- Our payment service providers (banks, Stripe, PayPal, etc.)
- Our carriers (La Poste, UPS, etc.)
- Our service providers (hosting, emailing, etc.)
- The competent authorities in case of legal obligation
We do not sell or rent your data to third parties for commercial purposes.
Your rights
- Access — obtain a copy of your data
- Rectification — correct your inaccurate data
- Deletion — right to be forgotten
- Limitation — limit processing
- Portability — retrieve your data in a structured format
- Opposition — object to processing
- Withdrawal of consent — at any time
To exercise these rights, contact us by mail at the head office, enclosing a copy of an identity document, or via our contact form.
Data Security
All appropriate technical and organizational measures are implemented to ensure the security of your data:
- Secure hosting (OVH — France)
- SSL/TLS encryption of connections
- Regular backups
- Restricted access to data (limited team, logging)
- Secure passwords
Complaint
In case of a dispute regarding the processing of your data, you can file a complaint with the CNIL:
National Commission for Informatics and Liberties
3 Place de Fontenoy · TSA 80715 · 75334 PARIS CEDEX 07
☎ 01 53 73 22 22 · www.cnil.fr
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