Terms & conditions
This online shop was set up by the Digistore company, which is the operator of this site.
Any order under a product appearing within the shop conditioned on the acceptance of these terms and conditions. Consequently, the consumer is fully informed that his agreement concerning the content of these conditions does not require the signature of this document, as far as the customer wishes to order online the products presented. The consumer has the power to save or print these terms, given that both saving and editing of this document are the sole responsibility of these terms and conditions that may be susceptible to changes. In this case, the conditions will be those in force on the site at the date of the order.
- 1 - General
- 2 - Products
- 3 - Validity of offers of sale and availability
- 4 - Product Prices
- 5 - Ordering and Billing
- 6 - Payment methods
- 7 - Loyalty rewards
- 8 - Late payment
- 9 - Delivery method
- 10 - Delivery
- 11 - Checking the order upon receipt
- 12 - Warranty and after-sales service
- 13 - Right of withdrawal
- 14 - Ownership and responsibility
- 15 - Data Privacy
- 16 - Jurisdiction
1 - General
These general conditions of sale are intended to govern the contractual relationship between the Digistore company (RCS Strasbourg 451 974 125), whose registered office is at 11 rue Jacobi Netter 67200 STRASBOURG FRANCE and the Customer defined below as the user of the site and accepting these terms and conditions.
All other conditions engage the Digistore company after written confirmation from him. The information on this site is for informational purposes only and may be modified by the company Digistore without notice. The mere fact of placing an order on the site includes the unconditional acceptance of these terms and conditions of sale.
2 - Products
The characteristics of the products offered for sale are presented on the site on the product page. The photographs do not enter into the contract. The appearance of a product that may have evolved without the manufacturer have updated photos. It is also necessary to check the accessories supplied, the contents of a kit in the "what's included" because visual situation can be displayed to show the use of a product as part of a complete configuration .
3 - Validity of offers of sale and availability
The products are offered for sale while stocks last. For products not in stock in our warehouses, our offers are valid subject to availability from our suppliers and pricing conditions that have not changed. For items that are not in stock, the availability is announced for information only, subject to stock at suppliers. In case of breaking provider we strive to obtain a delay or an estimate that is communicated to the customer with a price change if it is to be through his account on the website and / or email as soon time.
4 - Product Prices
The extras prices on this website are in Euro and include all taxes (VAT) for the French and excluding taxes (VAT) for foreign versions, excluding shipping costs (except free shipping applies mention in France and Monaco). Prices may be displayed in foreign currencies in the déourlante list at the top right of the site, as an indication only, in fact, the rapidly changing currency rates, although normally updated once a day (in subject to availability of information servers), in all cases the conclusion of the order and payment are made in Euros.
Prices may be changed at any time without notice.
At these rates, it should be added transport costs unless otherwise stated, calculated based on items ordered type and carrier selected by the customer. Shipping costs are detailed at the bottom of the shopping cart and on the page of choice of mode of delivery, it is noted in the summary of the command that precedes the validation.
The price is payable the day of the order.
The prices are those applied at the time of order within the limits of available stocks and subject to typographical error or modification of the French VAT rate. Any change in this rate would be reflected immediately on the sale price.
French VAT is not due for delivery addresses outside of Europe or for the European Union companies that provided the VAT number when creating the account, the validity of this number is checked immediately.
Outside the European Union or in the overseas territories, and according to the laws in force in the country of delivery, customs fees, duties and taxes may be charged by local authorities to the client and are the responsibility of the latter.
5 - Ordering and Billing
If the customer wishes to order, he must first identify himself. To this end, it will fill, according to information that is provided online, a form made available where it will include the information necessary for identification and in particular name, phone number, mailing address and shipping address . Additional information may be asked later to ensure the quality and security of supply.
The customer has chosen the products, validates his order by clicking on the "Submit Order" button to show its commitment and acceptance of the Terms and Conditions. From that moment, the order is recorded, and an order number is communicated to the customer and confirmation on the screen and by email. The data recorded by Digistore constitute proof of the nature, content and date of the order.
Regarding special orders, whose products have been ordered for the customer spécaliement ,, they may be canceled if the products are already shipped by suppliers in question a cancellation is no longer possible.
A detailed invoice with the amount of VAT calculated on the total HT and included in the total tax is sent to the customer by e-mail or in the client area, it can also be attached to the package.
The indication of the amount of VAT provides an opportunity for communities, companies and professionals to retrieve it.
6 - Payment methods
The online store offers a wide choice of payment methods to meet the needs of its large clientele.
By credit card (Carte Bleue, Visa, Eurocard, Mastercard)
The validation of the order by credit card is mandated to pay the tax inclusive price of the order.
The customer is related with the secure terminal Société Générale, through an encrypted connection (SSL), the client can securely transmit the details of his credit card directly to the bank's secure payment terminal without Digistore not have knowledge.
Our site supports 3D SECURE strong authentication system cardholder (Verified by Visa, Mastercard Securecode) who asks after entering the card information additional information bearer client. If the authentication fails the Digistore company reserves the right to refuse the payment and cancel the order.
Digistore the company also reserves the right to ask for any first order on the site proof of identity and proof of address.
By bank transfer
When choosing the bank transfer, IBAN parameters are specified and recalled in the order confirmation.
The customer then has a period of 7 days to transfer money to settle the total amount including VAT of order (including postage), or the order will be canceled automatically.
The order number must be specified in the transfer reference.
When a transfer is made from abroad all costs must be borne by the issuer.
Paypal / American Express
The client can identify and deal with his Paypal account by our board especially with American Express.
In 3 times free with credit card
With the service of our 3XWEB Franfinance partner.
This service is available only for individual customers located in France for orders up to 3000 Euro VAT.
In several times
With the service of our SprintSecure Franfinance partner.
This service is available only for individual customers located in France for orders up to 3000 Euro VAT.
Cash, only in our retail store in Strasbourg
Cash money orders are not accepted.
7 - Digipoints loyalty rewards
On selected products when it is announced on the product page, there are digipoints to earn. These loyalty rewards will be added to the customer's account digipoints amount when the order is shipped.
The customer can use part or all of digipoints amount on the next order. Thi amount can not be refunded.
8 - Late payment
If the client is a professional: pursuant to Article L. 441-6 of the Commercial Code, penalties for late payment are due on the day following the settlement date on the invoice where the sums due are paid after that date. The rate of these penalties is three times the legal rate of interest.
9 - Delivery method
Delivery is at the address specified by the customer when placing the order. It will be conducted by the Post Office, UPS or another carrier. It can only be made once the order validated by the customer and payment made in full. Bank payment centers possibly involved having given their prior agreement to pay. In case of refusal, the order will be canceled.
Furthermore, the Digistore reserves the right to refuse any order from a customer with whom in litigation.
10 - Delivery
If an item is in stock, shipping time is about 2 days. For items that are not in stock, the lead time is announced on each product. That period, which is a function able to collect you at our suppliers is announced for information only and does not give rise to any commitment on the part of Digistore. This period runs from size of a payment order (immediate for instant payment (eg credit card).
In case of force majeure or exceptional events (strikes, natural disasters, epidemics etc ...) delaying or preventing the delivery of goods, the Digistore company is relieved of all responsibility. In all cases, delivery on time can only occur if the customer is current on its obligations to society.
The transport risk is borne by the customer in the event of damage of delivery, parcel damaged product with missing or damaged, specify its reservations on the delivery note and confirm them within two days of delivery, by registered letter with AR sent to the carrier.
11 - Checking the order upon receipt
By signing the delivery receipt, the customer accepts the products delivered by the sudden condition and therefore no claim for damages during transport will be accepted. It is the client's responsibility to carry out checks and make all reservations with arrival of equipment and exercise, if any, recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their state and their conformity to the order. This check should also be made, if any, on the internal state of the pre-assembled machines.
All claims relating to defective goods delivered to an inaccuracy in the quantities or to an erroneous reference in relation to the order confirmation Digistore must be made by e-mail to Customer Service Digistore the day of delivery or at the later than the first business day, otherwise the right to claim will cease to exist.
Any return of goods requires the prior consent of Digistore. Failing agreement, any returned merchandise will be held at the disposal of the customer's expense and risk, cost of transport, storage, handling being the customer. In all cases, the return of goods is at the expense and risk of the customer.
12 - Warranty and after-sales service
All products sold on the site are guaranteed against defects in workmanship and material defects. All our products are backed by the manufacturer's warranty, a minimum of one year parts and labor. In case of failure during the initial warranty period, repairs will be provided free by the national network of centers, technical stations or agencies approved by the manufacturers. To qualify for the product warranty should be kept absolutely the product purchase invoice
This warranty does not cover damage resulting from accidents, misuse or neglect. Software malfunction resulting from improper use are not covered by this warranty and the mishandling of computer cards (due to electro-static shock).
In case of return of material about it is not defective, support costs and diagnostics € 30 fee includes the cost of return transportation will be charged to the customer.
Any return of goods requires the prior consent of Digistore and obtaining a return number (RMA), which must be clearly written on any returned package. The return of goods is at the expense and risk of the customer. Products returned by carrier without physical or poorly protected protection will not benefit from the guarantee, it is up to the customer to ensure protect and ensure the product or products returned for transportation.
It is the customer to retain all packaging and accessories supplied with the product and any labels on the product or its packaging, and are necessary to qualify for the warranty.
Digistore the company is not the producer of the products presented within the meaning of the law n ° 98-389 of 19 May 1998 concerning liability for defective products. Therefore, in case of damage to a person or property by a defective product, only the responsibility of the producer thereof could be sought by the customer.
The company Digistore ensure the warranty on any product returned promptly. However, when the repair will require the return of the product to the producer, it can not be held liable for any delays due to the producer. Moreover, the after sales service Digistore select the carrier responsible for delivering the goods to the customer.
Given the manufacturing methods of LCD screens, pixel defects are often unavoidable. They are manufacturing defects if they deviate from specifications and tolerances announced by the manufacturer.
13 - Right of withdrawal
As of the date of delivery of your order, if you are an individual, you have a period of 14 days from the date of receipt of your package, to assert your right to cancel and get a refund of the amount total (excluding postage). Once the agreement is received by email with the tracking number, the product concerned must be returned within 14 calendar days of receipt of this agreement (postmarked or expédtion date on the slip by faith) otherwise the return will not be accepted.
It is the customer over-pack the original packaging of the product (s) (s) (do not send it as it is above or by writing directly by pasting the waybill), as only will be taken Products returned in their entirety (accessories, manuals, covers, CDs, etc.) and in their original packaging, all of which must be intact and in perfect condition for resale.
Any product that has been damaged, incomplete, soiled or whose original packaging has been damaged, will be refunded or exchanged, processing fee of € 30 including VAT referral fees will be charged.
This right of withdrawal does not apply:
- Software, when the package is opened or the seal of the cover of the CD / DVD is broken.
- IT cards when they have been manipulated out of their protective pouch (default risk due to electrostatic shock) and that the seal is broken.
- The external video or computer audio interfaces supplied with a card / adapter and / or out of his pocket software (which may have been used and activated).
- Projectors to the duration of use of the lamp exceeds one hour (based projector usage statistics).
- Customized products for the customer
This right of withdrawal is without penalty, except for return shipping costs (initial and send) that are the responsibility of the consumer. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange of an amount equivalent to amounts paid or, where appropriate, with a bank loan, the costs re-shipping to be borne by the consumer.
Digistore the company can in no case be liable to compensate due to the inability to use the product purchased because of an incompatibility with the hardware or already owned by the client software, it is up to the customer to check the compatibility at the time of the order.
Upon exercise of the right of withdrawal, Digistore will do its best to refund the consumer within 15 days. However, given the technical nature of products sold, this period may be extended to 30 days, especially when the product needs a technical audit by the VAS Digistore.
The consumer will then be refunded by re-credit of his bank card when paying with it for bank transfer in other cases.
14 - Ownership and responsibility
Digistore the company retains ownership of the goods until full payment from the customer. The transfer of ownership of the customer occurs due upon full payment. However, during the period between delivery and transfer of ownership, the risk of loss, theft or destruction shall be borne by the customer.
The failure by the customer of its payment obligations for any reason whatsoever, gives the company Digistore the right to require the immediate return of goods delivered to the expense and risk of the customer. The customer agrees to the case of insolvency proceedings affecting the Company, to participate actively in the establishment of an inventory of goods in inventory and whose Digistore company claims ownership.
Otherwise, the Digistore company has the ability to to see the inventory by a bailiff at the customers expense. The customer agrees not to resell, transform, or incorporate the goods delivered to the date of the judgment declaring the bankruptcy or liquidation of the Company's assets.
The company Digistore may prohibit the client to proceed with the resale, processing or incorporation of goods in case of late payment. To guarantee the payments not yet made including the customer's account balance in the writings of the Digistore society, it is expressly stipulated that rights to goods delivered but unpaid will refer on identical goods from the Digistore company stock to the customer, without the need to allocate payments on a specific sale or delivery.
15 - Data Privacy
The personal data provided by the customer are not released to third parties.
According to the law 78-17 of 6 January 1978, the customer has at any time a right of access and rectification. To exercise this right, simply contact Customer Service Digistore.
16 - Jurisdiction
The products offered for sale comply with French and European regulations. If necessary, it is the foreign customer to check with local authorities the possibilities of using the product he intends to order. Digistore the company can not be held liable for non-compliance of a foreign country.
For business customers, all different relating to the formation, implementation and termination of contractual obligations between the parties can not lead to a settlement agreement will be subject to the jurisdiction of the Commercial Court in Strasbourg, France in whose jurisdiction is the seat of the Digistore society.
The original language of these conditions of sale is French, if liitige only the French text will be considered.