1. General

The purpose of these general conditions of sale is to govern the contractual relations between the company Digistore (RCS Strasbourg 451974125), whose head office is located at 11 rue Jacobi Netter 67200 STRASBOURG FRANCE, and the Customer defined below as being the user of the site and accepting these general conditions of sale.

All other conditions are binding on Digistore only after written confirmation from it. The information on this site is given for informational purposes only and may be modified by Digistore without notice. The mere fact of placing an order on the site implies unreserved acceptance of these general conditions of sale.

2 – Products

The characteristics of the products offered for sale are presented on the site in the product sheets.
Photographs in situ with other equipment and accessories do not fall within the contractual scope. The appearance of a product may have changed without the manufacturer updating the photos. It is also worth checking the accessories provided in the description or specifications as in-situ visuals can be shown to see the use of a product as part of a complete setup.

3 – Validity of sales offers and availability

The products are offered for sale while stocks last. For products not in stock in our warehouses, our offers are valid subject to availability from our suppliers and pricing conditions which have not changed.

For items that are not in stock, an availability period is announced subject to stock availability at the manufacturer or supplier. In the event of a supplier shortage, we strive to obtain a deadline or an estimate which is communicated to the customer by email as soon as possible.

4 - Product prices

The prices appearing on this site are expressed in Euro and are inclusive of all taxes (TTC) for the French version and excluding taxes (HT) for foreign versions, excluding shipping costs (unless free delivery valid in mainland France and Monaco). Prices may be displayed in the foreign currencies present in the drop-down list at the top right of the site, for information purposes only, in fact the rate of currencies changes rapidly, although in principle being updated once a day (under subject to availability of information servers), in all cases the conclusion of the order and payment are made in Euro.
Prices may be changed at any time without notice.
To these prices, transport costs should be added unless otherwise stated, calculated according to the type of items ordered and the carrier selected by the customer. Shipping costs are specified at the bottom of the shopping cart and on the delivery method choice page, and are finally recalled in the order summary which precedes validation.
The price is payable in cash on the day of the order. The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical errors or changes in the French VAT rate. Any change in this rate would then be reflected immediately in the sales prices.

French VAT is not due for delivery addresses outside Europe or for companies in the European Union having provided the intra-community VAT number when creating the customer account, the validity of this number is checked immediately.
Outside the European Union or in the French Overseas Territories, and depending on the legislation in force in the country of delivery, customs fees, duties and taxes may be claimed by the local authorities from the customer and are the responsibility of the latter.

5 – Order and invoicing

If the customer wishes to place an order, he must first identify himself. To this end, he will complete, according to the instructions provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his name, first name, telephone number, postal address and delivery address. . Additional information may be requested subsequently to ensure the quality and safety of the delivery.

The customer having chosen the products presented, will definitively validate his order by clicking on the “Validate order” button to demonstrate his commitment and acceptance of the General Conditions of Sale. From this moment, the order is recorded, and an order number is communicated to the customer as well as a confirmation on screen and by email. The data recorded by Digistore constitutes proof of the nature, content and date of the order.
With regard to special orders, the products of which have been specially ordered for the customer, they cannot be canceled if the products have already been shipped by the suppliers in question and cancellation is no longer possible.

A detailed invoice with the amount of VAT calculated on the total excluding VAT and included in the total including VAT is sent to the customer by e-mail or in their customer area, it can also be attached to the package.
Indication of the amount of VAT gives communities, companies and liberal professions the possibility of recovering it.

6 - Method of payment

The online store offers a wide choice of payment methods to meet the needs of its large customer base.

By bank card (Carte Bleue, Visa, Eurocard, Mastercard)
Validation of the order by credit card constitutes a mandate to pay the price of the order, all taxes included.
The customer is put in contact with the secure terminal of Société Générale, thanks to an encrypted connection (SSL protocol), the customer will be able to securely transmit the details of his bank card directly to the secure payment terminal of the bank without Digistore is not aware of this.
Our site supports the 3D SECURE system for strong authentication of the card holder (Verified by VISA, Mastercard Securecode) which requests additional information from the card holder customer after entering card information. If this authentication fails, the Digistore company reserves the right to refuse payment and cancel this order.
The Digistore company also reserves the right to request proof of identity and proof of address for any first order placed on the site.

Bank Transfer
When choosing a bank transfer, the IBAN parameters are specified and recalled in the order confirmation.
The customer then has 7 days to make a transfer in payment of the total amount including tax of the order (including shipping costs) or the order will be canceled automatically.
The order number must be specified in the transfer reference.
When a transfer is made from abroad all costs must be borne by the issuer.

By Paypal / American Express
The customer can identify themselves and pay with their Paypal account or directly by card, particularly with American Express.

In 2 to 4 installments by credit card with our partner ALMA
This service is only offered to individual customers residing in France and Belgium for orders up to 6000 Euro including tax.

In cash, only for collection on site in our store in Strasbourg
Cash money orders are not accepted.

7 – Digipoints loyalty points

It is possible to earn digipoints loyalty points on the products concerned when specified on a product sheet. These points will be added to the digipoints balance of the customer account when a relevant order is shipped. They can then be used to deduct the amount of a following order in part or in full. Point balance cannot be refunded.

8 - Late payment

If the customer is a professional: in application of article L. 441-6 of the commercial code, late payment penalties are payable the day following the payment date appearing on the invoice in cases where the amounts due are paid after this date. The rate of these penalties is three times the legal interest rate.

9 - Delivery method

Delivery is made to the address specified by the customer when placing their order. It will be carried out by La Poste, UPS or by another carrier. It can only take place once the order has been validated by the customer and payment has been made in full.

Any bank payment centers concerned will therefore have given their payment agreement in advance. In the event of refusal by said centers, the order will be automatically canceled.
Furthermore, the Digistore company reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

10 – Delivery time

If the item ordered is available in stock, the shipping time is a maximum of 2 working days (Monday to Friday). For items that are not in stock, the lead time is announced on each product sheet. This deadline, which depends on availability from manufacturers and suppliers, is announced for information purposes only. This period begins upon effective payment of an order (immediate for instant payments (e.g. bank card) except in the event of force majeure or exceptional events delaying or prohibiting the delivery of the goods.

In all cases, on-time delivery can only occur if the customer is up to date with his obligations towards the company.
When receiving a damaged package with missing or damaged product, the customer must specify his reservations on the delivery note and confirm them, within two days of delivery, by e-mail to Customer Service and by registered mail with AR addressed to the carrier.

11 – Verification of the order upon receipt

By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage suffered during transport will be accepted. It is the customer's responsibility to carry out all checks and make all reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier.

Upon receipt of the goods, the customer must immediately check their condition and conformity with the order. All complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an incorrect reference in relation to the Digistore order confirmation, must be made by e-mail to Digistore Customer Service within seven days, failing which the right to claim will cease to be acquired.

Any return request must be made through the returns system via the customer area (My account > My returns) with the RMA return number specified on the package. Without a return number, any returned goods will be made available to the customer at their own expense, risk and peril, all transport, storage and handling costs being the responsibility of the customer. In all cases, the return of goods is carried out at the expense and risk of the customer.

12 - Guarantee and after-sales service

All products sold on the site are guaranteed against manufacturing defects and material defects. All our products benefit from the manufacturer's warranty, at least two years for parts and labor. In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the national network of centers, stations or technical agencies approved by the manufacturers. To benefit from the product warranty, you must keep the product purchase invoice.

This warranty does not cover damage resulting from accidents, misuse or neglect. Software malfunctions resulting from improper use are not covered by this warranty as well as improper handling of computer cards (following electro-static shock).

In the event of a return of equipment found to be non-defective, a handling and diagnostic fee of €30 including tax including transport costs for the return will be invoiced to the customer.

Any return of goods requires the prior agreement of Digistore and obtaining a returns number (RMA), which must be legibly written on any returned package. The return of goods is carried out at the expense and risk of the customer. Products returned by carrier without physical protection or poorly protected will not benefit from the guarantee, it is therefore up to the customer to ensure that the product(s) returned for transport are protected and insured.

It is the customer's responsibility to keep all packaging and accessories supplied with the product as well as any labels affixed to the product or its packaging, which are necessary to benefit from the guarantee offered.

The Digistore company is not the producer of the products presented, within the meaning of law no. 98-389 of May 19, 1998 relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product can be sought by the customer.

The Digistore company will ensure that the warranty is applied to any product returned as soon as possible. However, when the repair requires the product to be returned to the producer, it cannot be held responsible for any delays caused by the producer. On the other hand, the Digistore after-sales service will choose the carrier responsible for delivering the goods to the customer.

Given the manufacturing methods of LCD screens, pixel defects are often unavoidable. They only constitute manufacturing defects if they deviate from the specifications and tolerances announced by the manufacturer.

13 - Right of withdrawal

From the date of delivery of your order, if you are an individual, you have a period of 14 days from the date of receipt of your package, to exercise your right of withdrawal and be reimbursed for the total amount. (excluding return costs). Once agreement is received by e-mail with the return number, the product concerned must be returned to us within 14 calendar days following receipt of this agreement (postmark or shipping date appearing on the slip making faith) otherwise the return will no longer be accepted.
It is the customer's responsibility to over-pack the original packaging of this product(s) (do not send it as is by writing on it or sticking the shipping slip directly on it), as only those will be taken back products returned in their entirety (accessories, manuals, covers, CDs, etc.) and in their original packaging, the whole must be intact and in perfect condition for resale.
Any product which has been damaged, incomplete, soiled or whose original packaging has been damaged may be subject to a discount.

This right of withdrawal does not apply:

• to software, as soon as the packaging is opened (unsealed) or the seal on the CD/DVD sleeve is broken.
• to computer cards when they have been handled outside their protective sleeve (risk of defect following electrostatic shock) and the seal is broken.
• to external video or audio interfaces for computers supplied with a card/adaptor and/or software taken out of its pouch (which could have been used and activated).
• to video projectors with a lamp usage time of more than 1 hour (based on video projector usage statistics).
• to tailor-made / personalized products for the customer.

This right of withdrawal is exercised without penalty, with the exception of return costs which remain the responsibility of the consumer. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid, or an exchange of an amount equivalent to the sums paid or, where applicable, with a bank complement, the costs re-shipment remaining the responsibility of the consumer.

The company Digistore cannot under any circumstances be required to compensate following the impossibility of using the product purchased for reasons of incompatibility with the hardware or software already owned by the customer, it is up to the customer to check compatibility at the time of the order.

If the right of withdrawal is exercised, Digistore will do its utmost to reimburse the consumer within 15 days.

The consumer will then be reimbursed by re-crediting their bank card in the event of payment with it or by bank transfer in other cases.

14 - Retention of title and liability

The Digistore company retains ownership of the goods until full payment by the customer. The transfer of ownership of the products to the customer occurs upon full payment of the price. However, during the period from delivery to transfer of ownership, the risks of loss, theft or destruction are the responsibility of the customer.
Failure by the customer to fulfill his payment obligations, for whatever reason, gives Digistore the right to demand the immediate return of the goods delivered at the customer's expense and risk. The customer undertakes, in the event of a legal recovery procedure affecting his Company, to actively participate in the establishment of an inventory of the goods found in his stocks and of which the company Digistore claims ownership. Failing this, the Digistore company has the option of having the inventory noted by a Bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of the judgment pronouncing judicial recovery or liquidation of the assets of his Company. The company Digistore may prohibit the customer from reselling, transforming or incorporating the goods in the event of late payment.

To guarantee payments not yet made and in particular the balance of the customer's account in the Digistore company's records, it is expressly stipulated that the rights relating to goods delivered but unpaid will apply to identical goods from the Digistore company in stock. at the customer's premises, without the need to apply payments to a specific sale or delivery.

15 - Data confidentiality

The personal data provided by the customer are not disseminated to third parties.
In accordance with law 78-17 of January 6, 1978, the customer has a right of access and rectification at any time. To exercise this right, simply contact Digistore Customer Service.

16 - Attribution of jurisdiction

The products offered for sale comply with French and European regulations. If applicable, it is up to the foreign customer to check with local authorities the possibilities of using the product he plans to order. Digistore cannot be held liable in the event of non-compliance with the regulations of a foreign country.
For professional clients, all disputes relating to the formation, execution and termination of contractual obligations between the parties which cannot give rise to an amicable settlement will be subject to the jurisdiction of the Commercial Court of Strasbourg, France in the jurisdiction in which the Digistore company headquarters are located.
The original language of these conditions of sale is French, in the event of a dispute only the text in French will be taken into account.